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7/29/2021 (Permalink)
SERVPRO of Greene County strives to make our customer satisfied on every job we do big or little. This is just one of the five star reviews our customers have recently given us.
Mr. Lawson gave us a five star review!
After a house fire and tons of water damage, we partnered with our insurance company to begin the restoration. We were advised to choose a contractor and were given several choices for fire and water remediation companies. After an evening of reviewing companies in the area, we found that SERVPRO of Greene County had the best ratings and reviews. After talking with Tommy, the Operations Manager, we learned that this particular SERVPRO not only specialized in fire/water remediation, but was also a general contractor. Choosing this SERVPRO franchise was a no-brainer as it allowed for a more "in-house" experience and helped to minimize the number of people we had to work with. It made everything more convenient. After everything in the house was removed and demo began, I met Justin, the Project Manager. Justin was the all-star throughout the entire restoration. I was always able to reach him when a question or concern came up. If he was busy at the moment, he would always call back quickly. He was extremely professional, very easy to talk to, and was very realistic about every stage of this project. He was very real - meaning that he was very honest and never tried to hide problems that came up. Although he was the project manager, he was quick to help with any work that needed to be done on site and was very respectful to his in-house crew. You could tell that the employees enjoyed working with him. Justin and his crew (specifically Jacob) were quick to take note of any concerns that I had and they even pointed out concerns that they had regarding the house that we hadn't even noticed. When the items that were not destroyed were returned to the house, it was easy to see that SERVPRO had cleaned them and made sure that there was no water or smoke damage. The furniture smells fresh and you would never be able to tell that it had been in a house full of smoke. Overall, I would recommend SERVPRO of Greene County to restore my house again. P.S. Tommy used to be an Army Ranger. So not only is he a veteran, but his attention to detail will surprise you. I have not hired other remediation companies, but I bet that his military experience sets him apart from some of the competition. As this customer says, SERVPRO of Greene County is here to help you in your time of need and knowledgeable to help in everyway you need. Make your first call to SERVPRO of Greene County at 423-638-1104 for all your mitigation and restoration needs.