SERVPRO to the Rescue

3/8/2022 (Permalink)

Most of the time when our area gets heavy rain, SERVPRO tends to get a lot of calls for flooding. We get so many sometimes that we have to make a list to ensure each job gets the proper attention and professionalism they deserve. Our team is good at keeping track of each job to make sure our customers are satisfied in the end. The main calls we get around this time are flooded basements, crawlspaces, and garages. One of the worst calls we got was from a lady who woke up to no heat in her house. She stated she immediately headed for the basement door, as her furnace was located down there. Once she opened the door, she saw water was almost up to the door. She was in total shock. Her entire basement was filled with rainwater. Imagine having about 8 feet of water in your basement. This poor lady had not only her furnace down there, but also her washer and dryer, her water heater, and all her storage items like Christmas décor and old photobooks in totes. She was so devastated. I think anyone would be in that situation. Thankfully, SERVPRO showed up within an hour to help her. Once we pumped all the water out, we found the issue to this enormous amount of water. One of the basement windows was broken. We got many inches of rainfall that night and the creek beside her house had overflowed and came down her back yard, right into her basement. She may have not been able to salvage the basement items, but she was glad the water didn’t seep up into the 2^nd level of her house.