Happy Customers For Life

3/17/2021 (Permalink)

This is a recent letter a customer wrote to our corporate office about the work we did for them:

March _11, 2021

Dear Mr. Isaacson:

 My wife and I recently suffered a very damaging water leak in our two-story house. The leak occurred from the main living space on the second floor and was flowing for15-20 minutes before it was detected. The damage was extensive.

 Cutting off the flow was no problem, and I had a wet vac handy, so I went to work. But I also realized I was going to need serious help and SERVPRO quickly came to mind. With my vacuum in one hand and my phone in the other I called SERVPRO of Greene County.

Within one hour a local representative, Tommy Leonard was at my house. His very quick response and calm demeanor really had a positive effect - we knew we had a lot of work ahead of us but he assured us that it could all be fixed.

Two hours later a crew of six showed up and went to work. I was amazed at how little conversation there was - each one appeared to know exactly what to do. Both floors of the house were attacked simultaneously and aggressively but also with great care our furniture, my classic Jeep, and unaffected areas. The damage was far more extensive than we had even imagined, but they knew where to look and what actions were required. After six hours we looked at our home in disbelief but at the same time we knew that it was all necessary. For several more days SERVPRO employees were at our house, monitoring mitigation efforts and conducting follow up inspections. Each one was courteous and respectful.

After the mitigation period of several days we began the rebuilding process and one contractor remarked at how competent the SERVPRO crew had been. The damage done during mitigation (removing baseboards, cutting inspection holes in the ceiling, floor removal and ceiling removal) was done carefully and with consideration of ease and cost of repair.

My insurance company steered me toward a local contractor which has led to unacceptable delays in repair work. I regret that my adjuster didn't explain my option of having SERVPRO coordinate the repair work, as I am sure some if not all of the repairs would have been made by now. Lessons learned.

In closing, I want to thank you, the owner of the  Greene County franchise, and all the employees of SERVPRO who provided an exceptional level of service.

We strive to give our customers the best service in the industry!